If you have any questions or concerns about your policy or the handling of a claim you should, in the first instance, contact the Senior Underwriter at Yachtmaster, Bonds Road, Tivetshall St Mary, Norfolk, NR15 2BX

.  In the event that you are dissatisfied and wish to make a complaint, you can do so at any time by referring the matter to the appropriate underwriter shown in your policy document. A copy of the policy may be obtained from us if required.

Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint - How We Can Help” available at www.lloyds.com/complaints.

If you remain dissatisfied after the underwriter or Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).

The contact details for the FOS are: The Financial Ombudsman Service, Exchange Tower, London E14 9SR.  Telephone  0800 023 4567 (calls to this number are free from “fixed lines” in the UK) or 0300 123 9123 (calls to this number are charged at the same rate as 01 and 02 numbers on mobile phone tariffs in the UK). Email This email address is being protected from spambots. You need JavaScript enabled to view it.

The FOS is an independent service in the UK for settling disputes between consumers and businesses providing financial services. You can find more information on the FOS at www.financial-ombudsman.org.uk.

If the policy is in the name of a company, society, association or any name other than a private individual(s), then any complaint would fall outside the remit of the FOS.